Get in touch
We'd love to hear from you
A question about our formulations, help with an order, or a partnership enquiry — our team responds within 24 hours.
Response time
Within 24 hours
Support hours
Mon – Sat
We ship to
Malaysia & Singapore
Ways to reach us
Choose what suits you
Fastest
WhatsApp
+60 11 5666 5913
Usually answered within the hour during support hours. Best for product advice and order questions.
Start a chat
Email
support@cellaesthetic.co
Best for order numbers, photos of a damaged item, or anything you'd like in writing. We reply within 24 hours.
Write to us
Partnerships
Clinics & wholesale
For clinic partnerships, distribution, or reseller enquiries in Malaysia and Singapore. We respond within 48 hours.
Enquire
Support hours
Our team is based in Malaysia and works to Malaysia time (MYT).
Monday – Friday10:00 – 22:00
Saturday10:00 – 18:00
SundayClosed
Public holidaysClosed
Message us outside these hours and we'll reply as soon as we're back.
Our presence
Where to find us
Primary market
🇲🇾
Malaysia
Kuala Lumpur, Malaysia
Nationwide delivery
Same-day dispatch available in Kuala Lumpur
Available
🇸🇬
Singapore
Singapore
Available for delivery · 5 business days
Wholesale enquiries welcome
Common questions
Before you reach out
How long does delivery take?
West Malaysia takes 3 to 5 business days, East Malaysia 5 to 7, and Singapore 5 to 7. We dispatch within 1 to 2 business days of your order, and you'll get a tracking number by email as soon as it's on its way.
Can I return or exchange a product?
Because these are skincare products, we're unable to offer monetary refunds. But if something arrives wrong, damaged, or past its expiry, we'll replace it free of charge — just message us within 14 days with your order number and a photo. You can read the full policy on our Return & Exchange page.
Are your products government approved?
Yes. Every Cell Aesthetic formulation carries full government health authority approval, independently assessed for safety and for daily use across all skin types. Each approved product has its own registration number, which anyone can verify publicly.
Do you offer wholesale or partnerships?
Yes, we do. We work with clinics, distributors and resellers across Malaysia and Singapore. Choose Partnership / wholesale in the form above, or email us directly with your business details and the volume you have in mind. We'll come back to you within 48 hours.